Citizen's Charter

APPLICATION FOR SERVICE RECORDS/CERTIFICATION OF EMPLOYMENT

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?

Officers/employees at the regional level inclusive of officials at the Division level.

What are the Requirements?
1. Written request for the issuance of service record/certification of employment.

Duration: 2 days

How to avail of the Service?

Step Applicant/ Client Service Provider Duration of Activity (Under Normal Circumstances) Person in-Charge Fees Form
1 Present documents to the Records Section of the RO Stamp documents as received Within 10 minutes Mercedita Manauis
Ronal L. Perlas, AO V
   
2 Proceed to the Personnel Section with duly stamped documents Evaluate supporting documents Within 10 minutes Fresnieda Achanzar
Gregoria Guillermo
   
3   Prepare the indorsement to field office personnel Within 10 minutes Fresnieda Achanzar
Gregoria Guillermo
   
4   Review and initial for approval Within 30 minutes Jocelyn C. de Polonia, AO V
Atty Jose Mario M. Macarilay
   
5   Approval/Signature by the RD/Authorized Representative Within 4 days

Estela L. Cariño (RD)
Benjamin D. Paragas (ARD)

   
6   Release documents through the Records Section Within 10 minutes Ronald L. Perlas    

APPLICATION FOR CERTIFICATION, AUTHENTICATION and VERIFICATION (CAV)

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Students of elementary and secondary schools in the region/division/school levels

What are the Requirements?
a. Public School
1. Student Permanent Records (F-137A & F-137 E)
2. Diploma
3. Certificate of Graduation issued by School Head
4. Certification from SDS
b. Private School
1. Student Permanent Records (F-137)
2. Diploma
3. Certificate of Graduation issued by school head
4. Special Order for graduates of secondary schools issued by the Division Office for two-level schools or by the Regional Office for the three-level schools
5. Certification from SDS
c. ALS, A&E and PEPT Passers
1. Diploma
2. PEPT or A&E Result
3. Certification from the Central Office (BALS and NETRC)
4. Certification from SDSDuration: 5 days

How to avail of the Service?

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person in-charge Fees Form
1 Secure application form from the DepED Regional Office, Records Section   Within 10 minutes Nancy Dalumay    
2 Submit the accomplished application form with complete required documents to the Regional Office, Records Section Check as to the completeness of the requirements Within 10 minutes Mercedita Manauis    
3   Refer to the Legal Unit in case of discrepancy in the name/date of birth/place of birth etc. Within 10 minutes Atty. Ronadette B. Quintos    
4   Receive and record application with complete requirements which shall be processed within three (3) working days Within 30 minutes Mercedita Manauis    
5   Issue claim stub indicating the date of release at DFA (five (5) working days from date of transmittal) Within 10 minutes Mercedita Manauis    
6   Advise applicant to claim his/her documents at the DFA on date indicated in the claim stub Within 5 minutes Mercedita Manauis    
7   Retrieval of file of applicant Within 5 minutes Ronald L. Perlas    
8   Verify the authenticity of school records Within 30 minutes Ronald L. Perlas    
9   Refer to School/Division concerned in case of discrepancy Within 30 minutes Ronald L. Perlas    
10   Refer to encoder for numbering and preparation of CAV form Within 10 minutes Ronald L. Perlas    
11   Preparation of CAV form, to be numbered and initialed Within 30 minutes Mercedita Manauis    
12   Review and initial for recommending approval Within 30 minutes Ronald L. Perlas    
13   Approval/Signature by the RD/Authorized Representative Within 4 days Atty. Jose Mario Macarilay Benjamin D. Paragas (ARD)
Estela L. Cariño (RD)
 
   
             

FILING OF COMPLAINTS/MOTION FOR RECONSIDERATION

Schedule of Availability of Service:


Monday-Friday
8:00 am – 5:00 pm, no noon break

Who may avail of the Service:

Any person may file an administrative complaint against any DepEd Official or Employee at the Regional Office or against any teaching personnel within Region 2.

What are the Requirements:

Filing of Complaint

1. Full name and address of the complainant
2. Full name and address of the person complained of, as well as his position and office in the Department of Education
3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person
4. Certified true copies of documentary evidence and affidavits of his witnesses, if any
5. Certificate of Non-Forum Shopping
6. Complaint shall be under oath

Filing of Appeals

1. Notice of appeal
2. Appeal Memorandum (3 copies)
3. Proof of payment of the appeal fee

Filing of Motions for Reconsideration

1. Motion for Reconsideration

Duration:

Filing of complaints – 30 minutes
Filing of appeal – 30 minutes
Filing of Motions for Reconsideration – 10 minutes

How to avail of the Service:

FILING OF COMPLAINTS

 

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person in-charge Fees Form
1 File the complaint along with the requirements at Office of the Regional Director Receive the complaint and other documents, if any within 30 minutes Felisa B. Gallibu    
2 Receive the copy of the documents/complaint Issue the receiving copy to the client within 30 minutes Dominique O. Miralles    

FILING OF APPEALS

 

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person in-charge Fees Form
1 File the appeal along with the requirements at Office of the Regional Director Receive the notice of appeal/appeal memorandum and other documents, if any, and require the client to pay the filing fee within 30 minutes Felisa B. Galibu    
2 Pay to the cashier Process payment and issue Official Receipt (O.R.) within 15 minutes Luvina N. Bago P 300.00  
3 Return to the receiving office. Present O.R. Receive Proof of Payment (O.R.) and the appeal within 5 minutes Dominique O. Miralles    
4 Receive the receiving copy of the appeal Issue the receiving copy to the client within 5 minutes Dominique O. Miralles    

FILING OF MOTIONS FOR RECONSIDERATION

 

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person in-Charge Fees Form
1 File the motion for reconsideration at Office of the Regional Director Receive the motion for reconsideration and issue the receiving copy to the client within 10 minutes Felisa B. Galibu    

File: